Recommendation
No route recommendation yet
Run intake redaction and confirm the preview to generate a proposal.
Chancery
Every complaint, handled properly.
Chancery reads each complaint with names taken out, tells you what matters and what to do first, and drafts the plan and the letters. You make every decision, and nothing is sent without you.
Chancery
Choose a new password.
At least 10 characters. Three random words you'll remember work well. Changing it signs you out anywhere else you're signed in.
My attention queue
Landing
My attention queue
Assigned to you
My work
Only the tasks a named human has assigned to you, with what each one needs before it can be signed off.
Cases
New complaint
File upload is not enabled in this demo. Preserve the original outside Chancery and paste the complaint text below for redaction review.
Triage proposal
Decide the route
Review detail
How Chancery reached this recommendation
The full route analysis, policy basis and human decision controls remain below.
Safeguarding gate pending
Acknowledgement can proceed; the route cannot be confirmed until the safeguarding review is recorded.
No case selected
Case workspace
Select a case to view identity.
Tokenised case text is used for AI processing.
Case options & privacy
This view shows what your staff see.
Complaint
What the complainant said
Head briefing
Select a case and Chancery will assemble the position, recommendation and work ready for review.
Risks and procedural watch-outsOpen supporting detail
Correspondence and updates
Add anything new from the complainant. Record it as it is, or check the names in it and let Chancery work out what it changes.
The case record
The decisions that matter, most recent first. The full history is at the bottom.
Case record
Loading the case story
Chancery is assembling the key decisions and the complete audit trail.
Case story
Full audit history0 records
Every recorded access, system check, decision and change is retained here in sequence.
Resolution
Outcome sought and agreements
Keep the scope, disputed points, offers and promised update visible while the case progresses.
Action plan
What happens next
Every task, who owns it and when it is due. Edit it here, then export it as a PDF.
Promises made
Remedies that continue after closure
Procedure steps and evidence requirementsOpen the underlying procedure detail
Letters
Review each letter and approve it. Then send it from your own email and record the day it went; Chancery never sends anything.
PDFs you've downloaded
Each one is kept exactly as it was when you downloaded it.
Case record
Case bundle
A readable record for review, escalation or handover, with the complete chronology retained below.
Review first
Key case materials
Full chronological record0 items
Stage 0
Informal concern workspace
No informal concern selected
Awaiting case data
Stage 0 data will appear here when returned by the API.
Resolution
Resolve proportionately
For a straightforward concern, this is the working record of the outcome sought and agreed.
Stage 0 steps load from the procedure instance
Safeguarding stays with the DSL. Stage 0 resolution cannot be recorded while this gate is pending.
Stage 2
Panel setup and declarations
Stage 2 panel
Panel findings workspace
Composition
Convene a panel to see its membership
Ask each panel member to declare independence after the panel is convened.
What the panel can see
Scoped read-only bundle
Complaint documents, cited evidence, chronology and status-only safeguarding summary.
Per-element findings load from complaint elements
Select a case and open the Stage 2 workspace.
DSL
Safeguarding flag queue
This queue is a record — a child at risk is referred immediately, not via this screen.
Allegations against staff surface the LADO exit option for the DSL reviewer.
Governance
Recommendations board
Reports
Statutory and trend reports
Current academic year.
Complaint areas in the current report.
Outcome categories returned by the report API.
School-level areas with upheld findings in at least five cases.
Outstanding promises past their due date.
Completed remedies awaiting a later check.
| Area | Count | Trend | Action |
|---|
How your school runs complaints: who does what, your policies and procedure, how your letters read, and your school year.
Staff
The people who work on complaints. Each person you add can sign in, and their name is taken out of complaints from then on.
Only the head adds people or switches them off.
Add someone
Who does what
Name the person who fills each role, where you want to. The AI sees the role, never the name.
Your policies
Your school's own policies, such as SEND, behaviour and anti-bullying, so the analysis can check a complaint against what your school says it does. Your complaints policy goes in "Your complaints procedure" below.
No policies added yet.
Useful resources
Organisations, training and guidance that may help your staff or the family. They show at the end of an analysis when they match what the complaint is about. The AI never sees them.
Your own
None added yet.
From Chancery's list
National organisations and guidance. Hide any you don't want to show on your school's cases.
Your complaints procedure
Chancery turns your policy into a checklist of steps and deadlines. Before it is used, someone checks it says what your policy says and approves it.
An administrator checks the checklist against your policy and approves it. The procedure your school follows is below.
Your policy
Your policy appears here once it has been added.
The checklist Chancery made from it
The checklist appears here once your policy has been read.
Confirmed procedure
Which approved procedure this school actually follows. Until this is set, Chancery is running a demonstration pack.
Letters
How your letters read. The AI is told the tone only; your conventions stay here for whoever checks the letter.
Term dates
Deadlines in school days skip holidays and inset days.
People and school settings
The people who use Chancery, the names it hides and your letterhead.
People
| Name | Username | Roles |
|---|
Add people, or switch them off, in My School under Staff.
Names Chancery hides
Taken out of everything before it is analysed, alongside any names Chancery finds itself.
Letterhead
Printed under the school's name at the top of every letter PDF.
The library Chancery draws on
Every citation points at one version of one document. Superseding a source never changes a case on its own: it asks the coordinator to look again.